Customer Story
Customer Story: Family-owned Abattoir and Meat Processing Plant – Townsend Butchers


Townsend Butchers Inc. is a family-owned and operated meat processing plant and butcher shop located in Simcoe, Ontario. Townsend Butchers started in 1972 as a local source for fresh high-quality meat and poultry. Their butcher shop offers a full deli section with most of their products being made in house.
Townsend Butchers also provides custom abattoir services. This service is vital to the local meat industry because it provides an avenue for farmers and producers to get their high-quality meat products to local markets.
The Challenge
Townsend Butchers was looking for a full end-to-end food traceability solution. This fully integrated software and hardware solution needed to manage their entire process, from live animal receiving to full finished goods production, and inventory management.
The Solution
Townsend Butchers decided to implement Carlisle Technology’s Symphony Software Suite. Symphony’s manufacturing and warehouse management software offers complete production control, inventory management, sales order fulfillment, and detailed internal traceability. Carlisle Technology’s plant-floor software, iCap, was implemented for product weighing and labeling. The following is a breakdown of how the solution was implemented across the plant.
All raw material and boxed meat coming into the plant is received through the Symphony Mobile Client. Symphony Mobile operates on a Honeywell mobile computer. Symphony Mobile is used to scan received products that have a GS1 label. If the product being received doesn’t have a GS1 label, the product information is keyed into Symphony on the mobile computer. A barcoded label is then printed from a nearby wireless printer, and the label is attached to the received product.
Townsend Butchers starts their kill-floor data-collection process at the Hot Scale. At the Hot Scale, there is a PC station running Symphony’s Harvest Data Capture Module. The PC station is connected to an overhead monorail scale to capture each animal’s hot weight. The user enters the vendor’s or farmer’s information, including the order number, the animal’s RFID ear tag, and any receiving comments.
The animal is then slaughtered. Depending on the animal size and type, the carcass may be cut into two halves. If the carcass is cut in half, each half goes on the scale separately. Symphony reads the weight from the scale and prints a carcass tag for each half. Once the carcass is weighed and tagged, it is moved to the cooler.
Carcasses are issued into production batches from the carcass cooler. This process includes scanning the carcass tag with a mobile computer and moving the carcass onto the Cold Scale to capture the cold weight. Symphony Mobile (operating on the mobile computer) receives the cold weight from the scale indicator, and it records the weight against the carcass ID. Then the carcass is issued to a production batch. All the cuts that come from the carcass are associated with the same production batch as the carcass for traceability. Intermediate products, like ground meat or partial carcasses, are labeled and returned to inventory to be used in later batches.
Raw material and spices are labeled upon receiving. This allows Townsend Butchers to scan their raw material and spices into production batches for traceability. Townsend Butchers also has visibility into their raw materials and ingredients for inventory control and re-ordering
An iCap station is located in the packaging area. Townsend Butchers packages each product as an individual piece. Each piece either gets a standard GS1 label, or it gets a weigh-price label. The labeled pieces are then scanned into a case using a mobile computer. Once the case is full, a customer shipping label is printed and placed on the case.
Townsend Butchers uses the Symphony’s Warehouse Management Module for their sales order fulfillment. From a single dashboard, users create new sales orders, release orders to be picked, and print invoices and shipping paperwork. Using mobile computers on the plant-floor, operators can see and pick orders that are ready to be shipped. The office can view the picking progress for each order in real-time.

Symphony is Carlisle Technology’s plant productivity and traceability software suite. With a modular design, Symphony was built to expand as a customer’s needs grow. Control plant floor production by managing product files, label formats, and product tare weights.
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