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Support

Customer Support

Building trust through fast and reliable support

At Carlisle Technology, we don't just implement solutions, we stand by you every step of the way. Our unwavering commitment to post-implementation support ensures your systems run smoothly and reliably, minimizing costly downtime and maximizing productivity. Whether it's software or hardware, our expert team is always ready to keep your operations moving without interruption.

Contact Support
Request RMA

How Support Works 

Our premium support makes all the difference

Submit a support request

For solution related support, contact our hardware or software support teams. Our in-house specialists are available to provide timely assistance and ensure your issue is resolved efficiently.

Receive a timely ticketed response

All support requests will receive a ticketed response, enabling accurate tracking, status updates, and accountability throughout the resolution process to ensure transparency and effective communication.

Our support teams work to resolve the issue

Our team is committed to resolving each support request quickly and efficiently, keeping you informed and ensuring a smooth, dependable experience from start to finish.

Post-support follow-up

Our team conducts thorough post-support follow-up to confirm resolution, gather feedback, and ensure your continued satisfaction, reinforcing our commitment to quality service and ongoing support.

Minimizing downtime.
Maximizing performance. 

Reliable Software Support for Meat Processors 

At Carlisle Technology, your success is our priority. That’s why we stand behind every solution we deliver. Our dedicated Software Support Team is available 24/7 to keep your operations running smoothly. All support is handled in-house by our own expert developers, ensuring fast, knowledgeable assistance. Wherever you are in North America, we’re here to actively support your business.

Access to the latest releases of Symphony and iCap

24/7 emergency support when you need it most

Prioritized ticketed requests with expert triage

Reliable Hardware Support for Meat Processors 

Your equipment uptime matters to us. That’s why Carlisle Technology stands behind every solution we deliver. Our Hardware Support Team provides both onsite and in-shop repair services to keep your operations running smoothly. Our skilled technicians diagnose issues quickly, integrate hardware seamlessly, and maintain your physical equipment for peak performance. We partner with you to minimize downtime and maximize reliability.

Expert in-shop repair services for fast turnaround

Reliable onsite repair and preventative maintenance

Prioritized ticketed requests with professional triage

Support FAQs

Have questions about our support services? We’re here to help. Explore our Support FAQs for answers to common questions, or reach out to our team anytime for personalized assistance. Your success is our priority.

Contact Support
Request RMA

You can reach out to our Software Support Team either through email or by phone. All after hours requests (i.e. weekends, holidays, or after 6pm EST) must go through our toll free 1-800 line. The contact email address and phone numbers can be found on your Software Support Agreement.
You can reach out to our Software Support Team either through email or by phone. All after hours requests (i.e. weekends, holidays, or after 6pm EST) must go through our toll free 1-800 line. The contact email address and phone numbers can be found on your Software Support Agreement.

The fastest way to reach our support team is through email. Emailed software support requests that are received during normal business hours should receive a response within 5-10 minutes. At most response times for emailed support requests should not exceed 30 minutes.
The fastest way to reach our support team is through email. Emailed software support requests that are received during normal business hours should receive a response within 5-10 minutes. At most response times for emailed support requests should not exceed 30 minutes.

Hardware support requests can be submitted either through email or by phone. For service requests, please email service@carlisletechnology.com or call us at 1-800-806-2000.
Hardware support requests can be submitted either through email or by phone. For service requests, please email service@carlisletechnology.com or call us at 1-800-806-2000.

If you need to send hardware to Carlisle Technology for service, please include your RMA ticket number with the shipment so we can track your item properly. You can request an RMA ticket number by filling out our RMA Request form.
If you need to send hardware to Carlisle Technology for service, please include your RMA ticket number with the shipment so we can track your item properly. You can request an RMA ticket number by filling out our RMA Request form.

Let's talk.

Get in touch with our team to find the right solution for your processing plant.

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