Professional Services OverviewFirst-rate customer care is our competitive advantage
We have dedicated technical staff to assist with implementation, training, maintenance, support, and enhancements. Aside from keeping your plant running smoothly, our customer care group is instrumental in providing your your suggestions to continuously improve our products and services
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Hardware Services
Our technical team provides expert installation, integration, maintenance and support for weighing systems, label printers, print and apply systems, scanning equipment, RFID reading equipment, and conveyor systems
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Software Services
Our Software Response Centre provides mission-critical, 24/7 coverage to keep your system maintained and operational. We also provide software modifications and enhancements to optimize your system performance
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Consulting Services
Don't know where to start? Our experienced technical team can advise on best-practices process design, backup process inclusion, equipment required, software functionality, and a practical, phased migration plan
Availability
Our software is designed with serviceability in mind. We are able to provide immediate remote support from our headquarters in Burlington, including database management, upgrades, and product enhancements. On-site support is required for installations and emergency hardware service. We are pleased to provide Datamax-O'Neil Warranty Service at our facility in Burlington.
Features
Carlisle offers Hardware Maintenance Agreement to ensure reliability and minimize equipment disruptions. Benefits include:
- Application matching
- Emergency stocking
- Technical advice
- Competitive pricing
Benefits
Carlisle offers Hardware Maintenance Agreement to ensure reliability and minimize equipment disruptions. Benefits include:
- Optimal printer performance
- Extend the life of your printer
- Minimize downtime
- Preserve your Datamax-O'Neil Warranty