I never like to see companies being slammed in the news.

I like Kellogg. I like their cereals.

I believe that Kellogg isn’t as bad as this article makes them out to be.

But the reality is that they are getting bad press. Why?

When I hear of a problem, I often think of a kaizen process of asking a series of 5 “Why?”s to get to a deeper level of understanding of the source of a problem.  It could go something like this:

1. Kellogg is getting bad press. Why?
2. Atlanta plant inspection found bacterial contamination and sanitation violations. Why?
3. The plant had “significant deviations” from the manufacturing practices for food manufacturers. Why?
4. Proper food safety steps were not enforced.  Why?
5. There’s not a good system in place.  Why???

I don’t know the why of number 5 with Kellogg or even if this is accurate, but here are some possibilities of “Why” that I’ve seen a lot with companies:

• Our ERP system is supposed to do it (but it doesn’t, because either it can’t, or that module is not yet implemented – and it will take a long time, a lot of money, and IT resources that are forever tied up with other priorities)
• At the management level, we expected that we  have a system
• Our people are expected to be accountable with or without a system
• We haven’t found a good system that works
• We have a system, but it isn’t being used properly

Whatever the reason, there is certainly a growing awareness and an increasing need for companies to have a working system and to use it.

The system could be a manual process, but a manual system will require very tight observation, discipline, and accountability.

A good electronic solution can make the job of ensuring processes are adequately followed so much easier.  Of course, it could be that such a system is not used properly, but with the right system, quality assurance managers can be alerted when conditions are not met, or parameters are outside critical limits.  If certain HACCP or GMP checklists are not followed according to a prescribed schedule, the right people can be notified by email, text message, or other method.

The technology is here.  The systems are available.  The payback is justifiable.

Without the system, the risk is high – too high.  The media is always out there, hunting for sensational stories.  Don’t let your company be the next big food safety issue news item.